Every self-presenting patient waits. Most have their phone. None are being asked anything. We convert that window into structured clinical data — before the triage assessment begins.
The triage assessment compresses history-taking into minutes, under pressure, at the start of a shift that may already be stretched. Information that would change clinical decisions arrives late — or not at all.
No training. No app. No change to clinical workflow — only an addition to time that currently has no clinical value.
Reception sends a one-time SMS link as the patient checks in. It opens immediately in any browser — no download, no account, no barrier.
A compassionate, single-question-at-a-time conversation gathers chief complaint, symptom timeline, medications, allergies, and relevant history. Family members can contribute from their own device.
The triage nurse sees a structured intake summary before first contact. Each subsequent clinician has access to what was already collected — no re-asking, no information loss.
Margaret arrives with her daughter. She registers and takes a seat. Her daughter — who manages her medications and knows her history — opens her phone.
A link arrived by text. Over the next 25 minutes, together, they answer a series of simple guided questions. When the pain started. Whether it has happened before. It has — three weeks ago, lasted ten minutes, resolved on its own. Current medications. A penicillin allergy noted since childhood.
Nothing in the clinical workflow changed. The triage nurse did not wait for information. The information waited for her.
Each role sees exactly the information relevant to their function — no more, no less. Data is structured, not freeform. Clinical decisions remain entirely with the clinician.
Arrives at the bedside with a structured intake summary already prepared. Focuses on clinical assessment — vital signs, physical observation — not data entry.
Reviews a complete pre-structured history before entering the cubicle. Prior episodes, medication interactions, and allergy flags are surfaced — not buried in a handwritten note.
Issues a one-time access link at check-in. Manages the waiting room queue with live encounter status. No clinical data visible — only what is needed for patient flow.
Reviews the complete medication list and documented allergies in a dedicated view. Drug interaction flags are surfaced automatically. Clinical notes are not visible.
It does not replace triage. Vital signs, physical observation, and clinical judgement are irreplaceable. The tool adds to the time before triage — it does not modify triage itself.
It does not diagnose or advise. The conversation collects and structures what the patient already knows. Clinical interpretation remains entirely with the clinical team.
It does not change clinical workflow. Every clinical process remains the same. The tool operates in a window that currently has no clinical activity.
It does not require another app. A one-time SMS link. No download. No account. No barrier. If the patient has a phone and a browser, it works.
We are at the research and early development stage. Clinical perspective — from nurses, doctors, or anyone who works with ED patient flow — is more valuable to us right now than anything else.
No pitch. No pressure. Honest conversation only.